CODE BRO / WHATSAPP MARKETING
Useful messages.
Better conversations.
Connect customer updates, relevant offers and helpful replies in one clear journey. Plan WhatsApp campaigns and automation around people who want to hear from your business.
Share your goals and current setup. We’ll clarify the audience, provider needs and scope.
SERVICES & DELIVERABLES
Services we offer
Every engagement has an agreed scope. Explore the services below; we will clarify deliverables, responsibilities and costs in your proposal.
WhatsApp Business setup
Review your business number, account and provider options. Scope the Business Platform connection, profile and access so your team can manage the setup.
Discuss this serviceOpt-in messaging campaigns
Plan useful updates and offers for people who have agreed to hear from you. Agree the audience, timing, message content and a clear way to stop future messages.
Discuss this servicePersonalised messages
Use relevant customer context to make messages useful. Plan different content for new enquiries, returning customers or agreed interests without sending unnecessary personal information.
Discuss this serviceProduct catalogue connection
Help customers explore products during a conversation. Review catalogue readiness and the features supported by your setup, then test the route to product details or checkout.
Discuss this serviceAutomated replies & handover
Build focused replies for common questions and routine requests. Define when automation should stop and how a person on your team takes over the conversation.
Discuss this serviceCustomer follow-up journeys
Plan relevant reminders and follow-ups for eligible, opted-in contacts. Agree triggers, frequency and stop conditions so the journey respects customer preferences.
Discuss this serviceCampaign reporting
Review available delivery, replies and useful actions. Connect enquiries to your follow-up process and explain what the data can and cannot tell you.
Discuss this serviceFROM FIRST MESSAGE TO FOLLOW-UP
Our WhatsApp marketing process
A connected workflow with clear ownership, message review and a tested route to your team.
- 01
Understand
Review the business goal, audience and current setup.
- 02
Prepare
Agree the provider, account access and opt-in process.
- 03
Create
Write messages and map replies and handover routes.
- 04
Test & launch
Check the journey and launch after agreed approvals.
- 05
Review
Use responses and feedback to improve the next campaign.
REPORTING THAT HELPS YOU DECIDE
Understand the conversation.
See which messages are delivered, what customers ask and which conversations lead to a useful next step. Review feedback as well as activity.
Discuss measurement & reporting
Did the message arrive?
Review available delivery information and failures. Explain any limits in the platform or provider reporting.
Who is taking the next step?
Review replies and useful link clicks separately from delivery. Include customer feedback and requests to stop messages.
What becomes qualified work?
Use your team’s follow-up data to understand suitable enquiries, bookings or purchases. A reply is not automatically a qualified lead.
Delivery, replies and business outcomes are different measures. We explain missing data and the next practical improvements.
AUTOMATION WITH A HUMAN NEXT STEP
Helpful replies.
A person when it matters.
A good automated conversation has clear boundaries. Answer common questions, offer a useful next step and route complex requests to the person responsible.
Agree response ownership and working hours before launch. Team scenes are illustrative; no real customer conversations are shown.
Discuss replies & handover
FEES, ACCESS & RESPONSIBILITIES
A clear proposal.
Before you commit.
Start with a focused campaign or a connected messaging journey. Your proposal defines the setup, messages, integrations and team responsibilities.
- Account setup, provider and access responsibilities
- Campaign messages, templates and audience approach
- Automation, catalogue or CRM connections included
- Response ownership, reporting and handover
Provider subscriptions, platform charges and third-party tools are included only when listed. Account and template approvals remain with the platform. Campaigns launch after agreed audience, content and budget approvals.
Request a scoped proposalWORKING TOGETHER / WORLDWIDE
Let’s talk about
your business.
Share your business, audience and messaging goals. We can work remotely and agree languages, provider access and response responsibilities around your team.
Meeting & contact detailsBefore we begin.
What can WhatsApp marketing include?
We can scope customer updates, promotional campaigns, product conversations and automated follow-ups. The proposal sets out the audience, messages, integrations and team responsibilities.
Do we need customer permission?
Our campaigns are designed for people who have opted in. We agree how permission is recorded, how preferences are respected and how requests to stop messages are handled.
Can you use our existing business number?
We review the current account, provider and intended features before confirming the setup. Number migration or coexistence options depend on the platform and provider available to your business.
Are you an official WhatsApp provider?
Code Bro offers setup and integration work. We do not claim official provider or partner status. We agree the platform or provider your business will use before implementation.
Can you guarantee a verified badge?
No. Verification and account approvals are controlled by the platform. Any support with the application is scoped separately from an approval outcome.
Are platform fees included?
The proposal separates our work from platform messaging charges, provider subscriptions and other paid tools unless they are explicitly included.
Can automation replace our support team?
Automation can help with agreed routine questions. We define a human handover route, working hours and ownership for questions the automated flow cannot resolve.
Can you connect our CRM or store?
Where supported, we can scope a connection for relevant events and customer context. We agree which data is needed and test the integration before activation.
Can you guarantee delivery or sales?
No. Delivery and account features depend on platform decisions and other factors. Sales also depend on your offer, audience and follow-up. Reporting separates these stages.
Who owns the account and customer data?
Your business should retain ownership of its account and customer data. Provider access, permissions, automation documentation and handover are agreed in the proposal.
LET’S TALK WHATSAPP
Your business.
A clearer next step.
Tell us what you want to improve. We’ll discuss the priorities and scope before you commit.